Returns

Try your chosen watch model on and if it’s not for you, simply Return it to us.

 

1. We want you to be absolutely happy that you have purchased the correct model to suit your requirements.

 

2. If you try the watch model on and feel that the style chosen is not for you, or for any other reason, you can return it to us and you will be refunded in full, or if you wish credited against another model, providing of course that the watch is received by us in perfect original undamaged condition.

 

3. From the date you receive your watch you have 14 days to decide whether or not you would like to keep it. You must notify us within the 14 day period via email, or by telephone so that we will be expecting the returned watch.

 

4. If the watch is returned within the 14 days, then ORSTO Ltd will pay for the return shipping.

 

5. A full refund, or credit if preferred, will be given (including shipping costs if appropriate) when the watch arrives at our address.

 

6. Funds will be credited to the original credit/debit card account that you used for the purchase and you will be advised by email of the completion of the process.

 

7. The customer is responsible for all shipping costs on accessories. All accessory items must be returned in the Original Packaging with the Tags and Protective Films in place and must NOT show any signs of wear, damage, use, or have missing components.

 

Our service is in accordance to distance selling regulations 2014.

 

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